ORDERS ARE SHIPPED NEXT BUSINESS DAY, IF NOT SAME DAY.
POSTAGE WITHIN AUSTRALIA IS FREE FOR ORDERS OVER $250.00, OR CAPPED TO $7.50 AUSTRALIA WIDE
SHIPPING TO NEW ZEALAND IS $15.00 AUD
Within Australia, we ship using the Australia Post Standard Shipping Service and orders are shipped next business day, if not the same day.
Express Shipping is available at checkout for an additional flat rate of $11.50. Australia Post shipping service covers over 80% of Australian business addresses, private addresses and Post Office boxes. Our business address is 77 Veivers Drive, Speewah, Qld, 4881, however we ship from Cairns City Centre, Post Code 4870.
You can use this link to calculate shipping times with Australia Post: Click here
We're stoked to shipping internationally to you. Postage for your country can be calculated at checkout.
Import duty or sales tax within your own country is your responsibility, but we will not charge you Australian goods and services tax.
PLEASE NOTE: International Shipping costs are NON-REFUNDABLE.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We want you to love your Ride Proud purchase and we just want us to be fair to each other.
Therefore, we follow the guidelines of the Australian Consumer Law – here's the PDF directly from their website: ACL Info
If for any reason your order is not as you expected, you may exchange, replace or credit your purchase, when it is returned in saleable condition with tags still attached, and in accordance with the points below: - All items must be returned within 14 days from delivery and will be credited back depending on how you paid for them. - Items that show signs of wear or misuse will not be accepted for return. - We can't offer returns if you change your mind. - We can't offer refunds if you change your mind. - The best way for both of us is for you to try on your new riding garments and check them for fit and finish, with the tags on.
Please don't wear them for any length of time and certainly don't ride in them and then expect a return for a change of size. They need to be returned 'as new' for us to be able to sell them to someone who does fit that size.
If you've chosen the wrong size, you can mail them back to us and we'll arrange to send you the size you'd like.
If the item is faulty, we'll refund you the postage without question. Faulty does not include garments damaged from incorrect washing (so please read the care instructions!), nor does faulty mean where pants have been clearly stressed from wearing an incorrect size. Please read the care instructions and double check your size.
Please phone or email and discuss prior to returning your purchase so that we are expecting it and are ready to action the return or refund.
You should ensure your return is safely packaged and forwarded together with your invoice/receipt and be sure to get a tracking number.