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Refund policy

If you’re not 100% happy with your purchase you are more than welcome to exchange for another style or size or return it for a full refund (less shipping of course), no questions asked.

Our policy lasts 30 days, but having said that, we’re not strict about it. We understand life happens and things take time, particularly if you’re shopping from overseas. As long as that particular style is still current and available on the website we’ll happily refund or exchange.

If your return request is outside the 30 days please call Colleen on 0416095679, or email us at office@rideproudclothing.com to discuss.

To get started visit our Returns and Exchange Centre 

RETURN & EXCHANGE CENTRE

 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our Return & Exchange Centre
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused, as new, resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)
  • Sale or Clearance items

The item I received is damaged!

If the purchased product is faulty, we'll replace it! Reach out to us within 7 days of the delivered date and we'll get it sorted.

Can the items be exchanged?

Yes, of course! We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. When approved, the refund request will be processed within 1 - 2 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.